HOW AI CAN HELP THE AVIATION INDUSTRY?
Pandemics and other natural disasters have made and will continue to make several dents in the aviation industry. Along with the massive reduction of air passengers in these times, the spread of health issues and/or viruses is a major issue. Moreover, shortage of staff at airports can limit the extent of baggage screening and verification of tickets/ID proofs. A good solution to resolve these issues and get the aviation sector back on track is the integration of Artificial Intelligence along with Machine Learning Technology.
Anything from passenger identification and baggage screening to customer support along with predictive maintenance, airports as well as airline companies can gain from integrating artificial intelligence into the work processes. It is recommended for airline companies to implement AI and other emerging technologies for personalised services that enhance customer experience. These are some of the core benefits that AI can give the aviation industry.
Journey Management System: Manually fixing rates for flights and allotting seats could be a huge task especially when there arent enough staff. An automated price generation engine can solve these issues by leveraging Machine Learning capabilities. Inbuilt algorithms in such systems can detect anomalies during a huge price rise and analyses various factors that caused such a price difference . The same can be done for assigning passenger seats. There no longer would be a need for manually checking their availability.
Chat bots: This functionality in a web or mobile application can provide 24/7 customer assistance and reduce the dependence on manual labour. Automated responses can be enabled in these chat bots. For example, whenever a person visits the web portal or uses the mobile application of an airline company to book tickets, chat bots can interact with the person enquiring about destination, number of passengers, class of ticket, and more. Such comprehensive support improves customer satisfaction and relationship management. Also, chat bots generate automatic reminders, suggest places to stay/visit and transportation facilities at the destination.
Customer Analysis: Historical data of passengers that include past reservations, user behaviour and real-time data can be analysed to generate personalised recommendations . These recommendations are shared through newsletters/pop-ups on the official website and social media posts. An AI-enabled recommendation system processes and aligns the context to generate relevant suggestions to deliver superior travelling experience. That is, AI enables sharing customised suggestions as per a passengers preferences.
Fraud Detection: AI applications and software can help detect anomalies quickly by analysing specific customers’ flight and purchase patterns. This along with historic data and algorithms can identify suspicious credit card transaction and eliminate fraudulent cases. The results will be secure online transactions and high levels of customer satisfaction. Moreover, it can save airline and tourism companies millions of dollars every year. These points make sense, right? Its never too late. Contact an experienced AI development and consulting company like SGS Technologie right away. We are headquartered in Jacksonville, Florida and have branches in Tallahassee, FL and Frisco, TX. Remember, your solution is only a click away.
